TaskBees vs Gorgias:
flat-price AI vs metered AI
Different tools for different shapes of support. Gorgias is a multi-channel helpdesk platform with AI billed per resolved conversation. TaskBees is AI-first support inside the inbox you already use, with AI on every ticket included in the flat price. Here's the honest breakdown — including where Gorgias wins.
The three differences that actually matter
AI included vs AI metered
TaskBees drafts every ticket with AI at one flat monthly price. Gorgias bills its AI Agent per resolved conversation on top of your helpdesk plan — the more the AI helps, the more you pay.
AI-native vs AI added on
TaskBees was built around AI drafting with human approval from day one. Gorgias is a helpdesk platform, excellent at what helpdesks do, with AI attached as a separately-billed add-on.
Approval-first vs autonomous
Gorgias's AI resolves conversations on its own — and charges when it does. TaskBees drafts and waits for your one-click approval; auto-send exists but has to be earned, ticket type by ticket type.
The pricing math, shown honestly
Gorgias's pricing page describes ticket-based plans (50 to 5,000 tickets/month) with the AI Agent billed per resolved conversation — but publishes no dollar amounts. The figures below are from independent 2026 pricing guides. Ours are from our own pricing page.
| If AI handles your tickets… | Gorgias (reported) | TaskBees |
|---|---|---|
| ~150 tickets / month | ≈ $60 plan + 150 × ~$0.90 AI ≈ $195/mo | $39/mo (Drone, AI included) |
| ~400 tickets / month | ≈ $360 plan + 400 × ~$0.90 AI ≈ $720/mo | $99/mo (Queen, AI included) |
| Helpdesk only, no AI at all | ≈ $10/mo reported entry tier — genuinely cheaper | $39/mo — but then you don't need TaskBees |
Illustrative, assuming AI touches every ticket. Gorgias figures as reported by independent pricing guides (Lindy, eesel, Chatarmin), August 2026; guides also report AI-resolved conversations counting against plan tickets, and higher per-resolution overage rates. Verify current pricing with Gorgias — and with us — before deciding. Gorgias is a trademark of Gorgias, Inc., which does not endorse this page.
Where Gorgias is genuinely stronger
TaskBees is email-first (Gmail/Outlook, plus Kickstarter backer messages). If chat and social are real channels for you, Gorgias covers them today.
Assignment, collision detection, roles, internal notes — genuine team coordination tooling TaskBees doesn't have and doesn't pretend to.
Gorgias can act on Shopify orders from inside a ticket. TaskBees's Shopify integration is still coming soon — today we pull order context from ShipStation and Shippo.
Hundreds of integrations, SLA tooling, mature reporting. If you need process at scale, it's there.
Where TaskBees is stronger
No per-resolution meter, no double-billing an AI-handled ticket against both a plan and an AI fee. $39 or $99, all-in.
OAuth connect in minutes. Mail lives in Gmail/Outlook, replies send from your address, cancelling requires no export.
Every draft waits for you. Autopilot is earned per ticket type from your own approval history — and switchable off, always.
Severity flags, order-grounded drafts, and a Kickstarter backer-message channel no helpdesk offers — sized and priced for owners who answer their own email.
Fair questions
Is TaskBees actually cheaper than Gorgias?
It depends how you use it — honestly. As a plain helpdesk with no AI, Gorgias's reported entry tier is cheaper than TaskBees. But the moment AI handles your tickets — the reason you'd buy either product — the math flips: Gorgias bills its AI Agent per resolved conversation on top of your plan, while TaskBees includes AI drafting on every ticket in the flat price. At a few hundred AI-handled tickets a month, the reported difference is several hundred dollars.
What does Gorgias charge for its AI?
Per its own pricing page, the AI Agent is billed per resolved conversation ("pay only when it resolves a conversation"), separate from the ticket-based helpdesk plans. Gorgias does not publish exact dollar amounts on its pricing page; independent 2026 pricing guides consistently report roughly $0.90–$1.00 per AI-resolved conversation, with higher overage rates. Confirm current figures with Gorgias directly.
Do I have to migrate anything to try TaskBees?
No — that is the structural difference. Gorgias is a platform you move your support into. TaskBees connects to the Gmail or Outlook inbox you already use via OAuth; your mail stays where it is, replies send from your own address, and if you cancel, nothing needs to be exported. A trial costs you a connection, not a migration.
Who should choose Gorgias over TaskBees?
Teams of three or more agents, and any store where live chat, Instagram/Facebook DMs, voice, or SMS are real support channels. Gorgias is a mature multi-channel platform with a deep Shopify integration and a large app ecosystem — for a staffed, multi-channel support operation it is the safer pick, and we would rather tell you that than have you churn.
Why don't you show Gorgias's exact prices here?
Because their pricing page doesn't publish them — it describes ticket tiers from 50 to 5,000 tickets/month and per-resolution AI billing, without dollar figures. The numbers in our worked example come from independent pricing guides, dated August 2026 and linked below. Our own pricing is public on this site.